Terms of service.

01Who we are

feelya. is a service of the feelya team (“feelya”, “we”). Before the app launches we will set up a company, which will become the party to this contract: we will add its company name, registered office and VAT number here. Write to us at hello@feelya.it, in Italian or in English. The same address is the point of contact for authorities and for users required by Regulation (EU) 2022/2065 on digital services (the “DSA”, Arts. 11 and 12).

02The agreement

The first time you sign in you accept these terms, the privacy notice and the community rules, which are part of the terms. If you don’t agree, don’t use feelya.

03Minimum age

• To use feelya. you must be at least the minimum age for the country set on your phone: 14 in Italy; in the other countries of the European Union, the European Economic Area and in the United Kingdom, the age set by their law for signing up to an online service on your own, never less than 14; 16 in Australia, Malaysia and Indonesia; 14 in South Korea; 18 in the United States, India and Brazil; 16 in every other country or if your phone doesn’t say the country.
• You must give your real date of birth before using the app: it is used to check your age. It can’t be changed afterwards. If you are below the minimum age, the account is closed straight away and you can’t get back in with the same email for 30 days.
• Online tables are not split by age: anyone who meets the minimum age can sit with anyone, adults included. The rules apply to everyone, and people under 18 have extra protections, described in the privacy notice.
• If we find out that the date is not true, we may suspend or close the account.

04Your account

• You sign in with Apple, with Google or with your email and a 6-digit code we send you each time. The same email always leads to the same account. One account per person, personal and not transferable.
• Others see your name and username. They can’t impersonate another person, a brand or feelya. itself, and they can’t be offensive. If they are, we will have you change them.
• Keep your email and the codes we send you safe: anyone who has them can get into your account.
• You can’t open another account to get around a strike, a break, a suspension or a closure.

05Languages

feelya. is in Italian, English, Spanish, French and German. At the start the app uses your phone’s language, if it is one of these, otherwise English; you change it in Settings. Each language has its own topics, its own tables, its own question of the day and its own leaderboard: you only sit at tables in the language you chose. 21:30 is the time in the reference time zone of the language: Rome for Italian, London for English, Madrid for Spanish, Paris for French, Berlin for German.

06The 21:30 table

During the day you book your seat on a topic and choose your position on the 7 dots. At 21:30 you sit at a table of 4 or 6 people, half on each side, chosen so that across from you there is someone who thinks the opposite. You talk out loud, taking turns, in four rounds (position, argument, reply, conclusion): when one person speaks, the others are muted. At the end the table votes “Keep going?”: if the majority doesn’t vote to end, there is one extra round with shorter turns, once only. Then you say again where you stand and, if there is one, who made you change your mind. How the table went counts towards your points, not towards deciding who is right.

• We choose the topics. Each topic has two sides, named after the answer.
• You can book and cancel up to 2 minutes before the start. You have only one table per evening: if you book another topic, you leave the one before.
• If there aren’t enough people on the other side, you are left out and next time you are seated first. If fewer than 4 people join the table, the table doesn’t start, with no consequences.
• If you leave halfway, your turn is skipped. If one side ends up empty, the table ends early.
• At the table you can give two Valid points, to the person speaking and not to yourself.

We do our best to keep feelya. always working, but we can’t guarantee that it will be available without interruptions, or that there will be a seat for you every evening.

07What you say

• Your words and your ideas remain yours, and you are responsible for them.
• You give us permission, free of charge, non-exclusive and only to make feelya. work, to transmit your voice live to the people at the table and to anyone listening to it. We don’t record it and we don’t transcribe it.
• You can’t record, film, transcribe or publish a table or a lobby without the consent of everyone who speaks. Those with minors are never recorded or published.

08In-person lobbies

With the “+” you create a lobby to debate in the same room, with 2 to 6 people speaking, among friends or in class. You choose the topic and the running order, and give the others the 6-character code. The phone keeps track of turns, times and votes; voices don’t go through the app.

Whoever creates the lobby is the host: they run the show and can remove someone from the lobby. The host agrees to:

• use feelya. for a real debate, not to collect the data or contacts of the participants;
• enforce the community rules, and stop anyone who insults others;
• not record or film the debate without the consent of the people speaking and without the necessary permissions, and never minors without the permission of whoever is responsible for them;
• choose topics suitable for the age of the people present.

09Points, grades and badges

Points, grades, badges, leaderboards and the flame are part of the game. They have no economic value, and they can’t be bought, sold or exchanged. Today there are no purchases or subscriptions in the app.

We may recalculate them when we change how they are calculated, or when you got them through abuse (for example Valid points or “you convinced me” traded with a friend). Today’s rules are explained in the app, under “How to climb”.

10Moderation

We moderate behaviour, never opinions. The rules, the table vote, strikes, breaks and reviews are explained in the community rules. In short, if you break the law or the rules, in proportion to how serious it is: the table can vote you out, and then you get a strike; from the second strike in 30 days you go on a break from tables, for one day and then for one week; we can close a table, remove you from a table, put you on a break, suspend the account or close it. Suspensions and closures are always decided by a person on our team.

When you get a strike you receive a notification, and in Settings › Strikes and reputation you see the reason, the date and the break. You can ask for a review, free of charge, within 6 months, by writing to us. You can also turn to a certified out-of-court dispute settlement body (Art. 21 DSA) or to a court.

If something suggests a criminal offence that threatens a person’s life or safety, we report it to the authorities (Art. 18 DSA).

11Reporting illegal content

In the app you do it with the flag, during the debate. Anyone, even without an account, can do it by writing to hello@feelya.it. To handle it properly we need: where and when it happened (topic, evening, username), why you think it is illegal, your name and email, and a sentence in which you declare that the report is made in good faith. We confirm that we have received it and then tell you what we decided and why (Art. 16 DSA).

12Closing your account

You can close your account whenever you want, from Settings › Delete account. It closes straight away and can’t be undone.

We can suspend or close it if you breach these terms or the rules seriously or repeatedly, always with a written statement of reasons, unless the law forbids us from giving it to you.

13Liability

The opinions expressed at a table belong to whoever expresses them, not to feelya. We don’t check live whether what is said is true. We are not liable for what others say until we become aware of it; once we know, we act as described here and in the rules.

We are liable for what we do ourselves, within the limits of the law. Your rights as a consumer and our liability for wilful misconduct or gross negligence always remain unaffected.

14Changes and closure of the service

If we change these terms in an important way we tell you in the app at least 15 days before they apply. If you don’t agree you can close your account before that date.

If we decide to shut down the service we tell you at least 30 days in advance, and you can download your data before it closes.

15Applicable law and disputes

Italian law applies. If you are a consumer living in another country of the European Union, the protections of your country that can’t be waived remain valid.

Disputes fall under the jurisdiction of the court of the place where you live (Art. 66-bis of the Italian Consumer Code). For matters concerning the DSA you can also turn to AGCOM, the Digital Services Coordinator for Italy. First of all, though, write to us: we always try to sort things out.